Terms of Use

Last updated November 15, 2025

Welcome to Hope and Shine, LLC (“Company,” “we,” “our,” or “us”). Please carefully read the following Terms and Conditions (“Terms”) before using our website (the “Website”) or any services we provide (collectively, the “Services”).

By accessing or using the Website or Services, you agree to be bound by these Terms, our [Privacy Policy], and all applicable laws and regulations. If you do not agree with these Terms, please do not use the Website or our Services.

1. Website and Services

The Website is owned and operated by Hope and Shine, LLC, a Maryland limited liability company providing mental health therapy and related educational content. The Website is intended for informational and professional purposes only. Accessing, browsing, or using the Website or scheduling any service through it constitutes your acknowledgment and acceptance of these Terms.

2. Medical and Mental Health Advice Disclaimer

THIS WEBSITE DOES NOT PROVIDE MEDICAL ADVICE.

The content on this Website — including but not limited to text, graphics, images, and other materials — is provided for informational and educational purposes only. It is not intended as a substitute for professional medical or mental health advice, diagnosis, or treatment. Always seek the advice of your physician, therapist, or other qualified healthcare provider with any questions you may have regarding a medical or mental health condition. Do not disregard or delay professional advice because of something you read on this Website. Use of the Website does not establish a client-therapist relationship between you and Hope and Shine, LLC.

3. Eligibility and Minors

Our Services are intended for individuals aged 13 and older. We do provide therapy services to minors (ages 13–17), but only with the explicit consent and involvement of a parent or legal guardian in accordance with Maryland law (Md. Health–Gen. Code Ann. § 20-104). Parents or guardians must complete all required consent and intake forms before a minor receives therapy services. We do not knowingly collect or maintain personal information from children under 13. If we learn that such information has been provided, we will delete it promptly.

4. Information You Provide

By using this Website, you may be asked to provide certain personally identifiable information, such as your name, email address, phone number, and insurance provider name (for billing or eligibility purposes).

You agree that:

• The information you provide is true, complete, and accurate.

• You will not impersonate another person or misrepresent your affiliation.

• You consent to our use of your information as described in our Privacy Policy.

We do not collect health records or therapy session content through this Website.

5. Communication Consent

By submitting your information, you consent to receive communications from Hope and Shine, LLC via email, text message, or phone call regarding scheduling, reminders, or service updates. You may opt out of non-essential communications by contacting us at therapy@hopeandshine.com.

6. Intellectual Property

All materials on this Website, including logos, text, images, graphics, design, and layout, are the intellectual property of Hope and Shine, LLC and are protected by U.S. copyright and trademark laws. You may view and download content for personal, non-commercial use only. You may not copy, modify, distribute, or reproduce any part of this Website or its content without our express written permission.

7. Use of the Website

You agree not to:

• Use the Website for any unlawful purpose;

• Upload, transmit, or distribute any harmful software or materials;

• Attempt to gain unauthorized access to any portion of the Website or its data;

• Use any robot, scraper, or data-mining tool on the Website.

We reserve the right to restrict access, suspend, or terminate use of the Website if these Terms are violated.

8. Third-Party Links

Our Website may contain links to third-party websites. These are provided for convenience only. Hope and Shine, LLC does not control and is not responsible for the content, privacy, or security practices of those sites.

9. Limitation of Liability

To the fullest extent permitted by law, Hope and Shine, LLC and its employees, owners, and affiliates shall not be liable for any damages arising from:

• Your use or inability to use the Website or Services;

• Any reliance on information provided through the Website;

• Any errors, omissions, or inaccuracies in content.

Your sole remedy for dissatisfaction with the Website or Services is to discontinue use.

10. No Guarantee of Results

While Hope and Shine, LLC strives to provide high-quality therapeutic services, we make no guarantees regarding specific outcomes from therapy. Progress and results vary by individual circumstances.

11. Termination and Modifications

We reserve the right to modify, suspend, or terminate the Website, Services, or these Terms at any time without prior notice.

Updated Terms will be posted on this page, and continued use constitutes acceptance of any changes.

12. Indemnification

You agree to indemnify and hold harmless Hope and Shine, LLC, its affiliates, and employees from any claims, damages, or liabilities arising from your use of the Website, violation of these Terms, or infringement of any rights of another.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles.

Any disputes shall be brought exclusively in the courts of Montgomery County, Maryland, or another appropriate Maryland jurisdiction.

14. Contact Information

For questions about these Terms or our Services, please contact us at:

Hope and Shine, LLC

Email: therapy@hopeandshine.com